Refund & Return Policy

1. About This Policy

This policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made directly through zawzaclothes.in .

Please contact us if you have a concern about your order. Nothing in this policy limits any consumer rights or remedies available under applicable law.

2. Return Window and Eligibility

For size, fit, or change-of-mind returns, our policy is: [State whether these returns are accepted and the number of calendar days after delivery to request one.]

Where these returns are accepted, items must be:

• Unworn apart from a careful indoor fitting.
• Unwashed and unaltered.
• Free from customer-caused damage, stains, or odours.
• Returned with original tags and included accessories.

These conditions apply to discretionary returns. They do not prevent a valid claim for defective, incorrect, or misdescribed goods.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a defect, is different from what you ordered, or materially differs from its description, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where available. An unboxing video may help us investigate but is not mandatory for considering your claim.

We will assess the issue and provide an appropriate remedy, including a refund or replacement where required by applicable law. Any replacement will be agreed with you.

The discretionary return window does not remove rights relating to defects discovered later under applicable law.

4. How to Request a Return

1. Email zawzaclothes@gmail.com with the subject “Return Request” and your order number.
2. Tell us which item you want to return and why. Include supporting photographs if relevant.
3. We will provide the next steps, including pickup arrangements or the complete return address.
4. Pack the item securely and retain any return-shipping receipt or tracking number.

5. Return Shipping and Charges

Damaged, defective, or incorrect items: where the issue is attributable to ZAWZA or fulfilment, we will arrange or cover reasonable return-shipping costs and provide the refund required by applicable law, including applicable delivery charges.

Size, fit, or change-of-mind returns: [Specify who pays return shipping, any pickup charge, and whether original delivery charges are refundable.]

Any permitted deduction will be explained before you proceed with the return. No undisclosed return charges will be applied.

6. Return Assessment

We will review the returned item and notify you of the outcome within [insert number] business days of receipt.

If a request is declined, we will explain the reason and how you can raise a concern. Where a return is not needed to establish entitlement to a refund, we will explain the alternative process.

7. Refund Method and Timeline

Approved refunds will be initiated within [insert number] business days after approval, subject to any shorter period required by applicable law.

• Prepaid orders: refunds will normally be sent to the original payment method. If this is unavailable, we will agree on an alternative method with you.
• Cash-on-delivery orders, if offered: [Specify the supported refund method, such as bank transfer or UPI, and the information required.]

After initiation, your payment provider may take [insert verified processing range] business days to show the credit. We will provide a refund reference where available.

Refunds reflect the amount paid for the returned items after applicable discounts, plus any refundable charges. Store credit will only replace a monetary refund with your agreement.

8. Exchanges

[State whether size or product exchanges are available, the request window, and any shipping charges.]

Where offered, exchanges depend on stock availability. If the requested replacement is unavailable, we will explain the available options. This does not restrict any refund entitlement under applicable law.

9. Items Excluded from Discretionary Returns

[List any genuine exclusions, such as personalised items or specific hygiene-sensitive products, or write “None”.]

Any exclusions must be clearly disclosed before purchase. Sale or excluded items remain eligible for remedies required by law if defective, incorrect, or misdescribed.

10. Order Cancellations and Delivery Issues

To request cancellation, contact us promptly with your order number.

Cancellation window: [Insert the actual cutoff, such as before dispatch, and explain how cancellation requests are confirmed.]

If your order has already shipped, we will explain the available options. If ZAWZA cancels an order that cannot be fulfilled, we will refund the amount paid for the cancelled order, including its delivery charges.

If an order is not delivered or is delivered later than the agreed schedule, contact us for investigation and the remedy available under applicable law.

11. Missing or Delayed Refunds

If a refund has not appeared within the stated processing time, check with your bank or payment provider and contact us with your order number. We will help trace the refund using the available transaction details.