Terms of Service

1. About These Terms

These Terms of Service govern your use of the ZAWZA website and purchases made directly through our store. Please read them before placing an order.

ZAWZA is operated by [insert legal business or proprietor name], with its business address at [insert complete postal address], Surat, Gujarat, India.

Website:

home

In these terms, “ZAWZA”, “we”, “us”, and “our” refer to the business identified above. “You” refers to the person using our website or placing an order.

Nothing in these terms limits any rights or remedies available to consumers under applicable law.

2. Eligibility and Account Information

To place an order, you must be at least 18 years old and legally capable of entering into a contract. If you are under 18, a parent or legal guardian must make the purchase on your behalf.

Please provide accurate contact, billing, and delivery information. If customer accounts are available, keep your login details confidential and notify us promptly if you suspect unauthorised access.

3. Products and Descriptions

We aim to provide accurate product descriptions, photographs, prices, and sizing information. Please review the details of each item before ordering.

Screen settings and lighting can affect how colours appear. This does not excuse a material difference between an item supplied and its advertised description.

Product availability may change. If an ordered item becomes unavailable, we will contact you and explain the available options. We will not substitute a different product without your agreement.

4. Prices and Payments

The currency, product price, applicable taxes, delivery charges, and any other compulsory fees will be disclosed before you complete your purchase.

Payment methods available for your order are shown at checkout. You must be authorised to use the payment method you select.

Price changes apply to future purchases. We will not increase the amount charged for an accepted order without your agreement.

If we discover a pricing or listing error affecting your order, we will contact you with an explanation. Any proposed change requires your agreement. If the order cannot proceed and is cancelled, the amount collected for the cancelled order will be refunded.

5. Orders and Acceptance

Submitting an order is a request to purchase the selected items. An automated acknowledgement confirms that we received your request.

Order acceptance occurs when [insert the actual acceptance stage used by your store, such as sending an explicit acceptance or dispatch confirmation].

We may be unable to accept an order because an item is unavailable, payment cannot be authorised, the delivery address is not serviceable, or there is a reasonable concern about fraud or unlawful activity.

If an order is declined or cancelled, we will notify you and refund any payment collected for the cancelled portion, including applicable delivery charges.

6. Shipping and Delivery

Our Shipping Policy explains delivery coverage, processing times, estimated transit times, charges, tracking, and the handling of delivery issues.

Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed. Changes after dispatch may depend on the courier’s ability to redirect the parcel.

If an order is delayed, missing, or incorrectly marked as delivered, contact us so we can investigate and arrange an appropriate resolution. Delivery estimates do not remove your rights under applicable law.

7. Cancellations, Returns, and Refunds

Our Refund & Return Policy explains cancellation procedures, discretionary return eligibility, exchanges, return-shipping arrangements, and refund timelines.

Please review that policy before purchasing and contact us with your order number for assistance.

Any cancellation charge must be disclosed in advance and comply with applicable law, including requirements concerning comparable charges when we cancel an order unilaterally.

Return exclusions or discretionary return windows do not override remedies available by law for defective, incorrect, or misdescribed goods.

8. Offers and Discount Codes

Promotions and discount codes are subject to the eligibility requirements, validity periods, minimum purchase amounts, and exclusions stated with the offer.

Unless the offer states otherwise, multiple promotional codes cannot be combined. Changes to an offer will not retrospectively remove a valid discount from an accepted order.

9. Acceptable Website Use

You must not use our website to:

• Place fraudulent orders or impersonate another person.
• Use payment details without authorisation.
• Upload malware or interfere with website security.
• Attempt unauthorised access to accounts or systems.
• Harass others or submit unlawful content.
• Infringe another person’s intellectual property rights.

We may restrict access where reasonably necessary to address misuse or security risks. Such action does not remove valid refund rights or other obligations relating to existing orders.

10. Intellectual Property

Website content, including the ZAWZA branding, original text, graphics, and product photographs, is owned by ZAWZA or used with appropriate permission.

You may view the website for personal shopping purposes. Commercial reproduction or redistribution requires permission from the relevant rights holder, except where permitted by law.

11. Reviews and Feedback

If our website supports reviews or other submissions, please ensure your content reflects your genuine experience and does not include confidential information or infringe anyone’s rights.

By submitting a review for publication, you give us non-exclusive permission to display it with that product or on our website. You retain ownership of your content.

We may moderate spam, unlawful content, or abusive submissions. We will not change a review’s meaning or remove it solely because it expresses a negative opinion.

12. Privacy and External Services

Our Privacy Policy explains how personal information is collected, used, shared, and retained, and how you can contact us about privacy requests.

External websites and payment services may have their own terms and privacy policies. Please review them when using those services. Their involvement does not remove ZAWZA’s responsibilities to you.

13. Service Availability and Responsibility

We take reasonable care in operating our website, but access may occasionally be interrupted by maintenance, technical problems, or events outside our reasonable control.

If an interruption affects an order, please contact us for assistance. We will communicate relevant issues and take reasonable steps to resolve them.

Nothing in these terms excludes liability for fraud, misrepresentation, defective products, or any other responsibility that cannot lawfully be excluded. Your statutory consumer rights remain unaffected.

14. Governing Law and Disputes

These terms are governed by the laws of India, subject to any mandatory protections that apply to your purchase.

You may contact us first to seek a resolution. This does not prevent you from approaching a competent consumer commission, court, regulator, or other available dispute-resolution forum.

Nothing in these terms requires you to bring a consumer complaint only in Surat if applicable law permits you to bring it elsewhere.

15. Changes to These Terms

We may revise these terms to reflect changes to our services or applicable requirements. The current version will be available on this page, with additional notice where required.

Changes will apply prospectively and will not retrospectively reduce rights attached to an existing order without your agreement or a legal requirement.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.