Shipping Policy

1. About This Policy

This Shipping Policy explains order processing, delivery estimates, shipping charges, and delivery support for purchases made through zawzaclothes.in .

Please review this policy and any delivery information shown at checkout before placing your order.

2. Shipping Coverage

We deliver to [insert serviceable countries or regions]. Delivery availability depends on your address and postal code.

International shipping: [State whether international shipping is available. If available, specify destinations and explain customs duties and other applicable charges.]

3. Order Processing

Orders are normally prepared and dispatched within [insert processing range] business days after payment confirmation or acceptance of a cash-on-delivery order, where offered.

Our processing days are [insert working days], excluding [insert applicable holidays]. Orders received after [insert cutoff time and time zone] begin processing on the next business day.

Different processing times for pre-order, personalised, or made-to-order products will be stated on the product page before purchase.

4. Estimated Delivery Time

After dispatch, delivery normally takes 4–5 business days. Order processing time is additional.

Delivery estimates may vary depending on your postal code and courier availability. Any different estimate for your location will be communicated before purchase.

5. Shipping Charges

• Standard shipping: [Insert the charge or explain how it is calculated.]
• Free shipping: [Insert the qualifying order value and conditions, or state that free shipping is not offered.]
• Cash-on-delivery charges, if offered: [Insert the fee or state that no additional fee applies.]

Applicable shipping and delivery charges will be displayed before you complete your purchase. Promotional shipping offers are subject to the conditions displayed with each offer.

6. Order Tracking

Once your order is dispatched, tracking information will be shared through [insert the actual channel: email, SMS, or your customer account], where supported by the delivery service.

Tracking updates may take some time to appear after the courier receives your parcel. If you need help locating your shipment, contact us with your order number.

7. Delivery Address and Changes

Please provide your full name, house or building number, street, area, city, state, postal code, and a reachable phone number when placing your order.

If you notice an address error, contact us promptly. Changes after dispatch may not be possible and depend on the courier’s ability to redirect the parcel.

If an address correction or redelivery requires an additional charge, we will explain the amount and obtain your agreement before arranging the service.

8. Missed Deliveries and Returned Parcels

If a delivery attempt is unsuccessful, follow the courier’s instructions or contact us for assistance. The number of delivery attempts depends on the delivery service.

If a parcel is returned to us because delivery could not be completed, we will contact you to discuss redelivery or cancellation and any applicable refund.

Redelivery charges for customer-provided address errors or missed deliveries: [Insert your actual charges and conditions.]

Additional charges will not be applied for delivery errors attributable to ZAWZA or its delivery service.

9. Delayed or Missing Orders

Weather, transport disruptions, public holidays, or other operational issues may affect delivery. If we become aware of a significant delay, we will communicate an updated estimate using the contact details on your order.

If the expected delivery date has passed, or tracking shows “delivered” but you have not received the parcel, contact us promptly. We will investigate with the courier.

If an order is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, such as a replacement with your agreement or a refund. Delivery estimates do not limit your rights under applicable law.

10. Damaged or Tampered Packages

If a package appears seriously damaged or tampered with, you may refuse delivery and notify us. If you have already accepted it, contact us with details of the packaging and any affected items.

Photographs of the package, shipping label, and damaged items can help our investigation. An unboxing video is not mandatory for considering a claim.

Accepting delivery does not prevent you from reporting damage or a defect discovered afterward.

11. Returns and Exchanges

Please refer to our Refund & Return Policy for return eligibility, exchanges, return-shipping costs, and refund timelines.

Contact us before sending a return so we can provide the complete return address and instructions. “Surat, Gujarat” alone is not a complete return address.